Mercator and TIK Systems partner to offer competitive Passenger Management Solutions to regional, hybrid and low cost Airlines

Dubai and Bangkok, 15 October 2008: Mercator, the airline IT solutions provider of the Emirates Group and a global leader in technology solutions for the airline and tourism industry, has signed a partnership agreement with TIK Systems, to offer enhanced passenger service & distribution solutions to regional, hybrid and low cost airlines worldwide.

The partnership responds to the need of these airlines for a passenger service solution that is tailored specifically to their needs and resources and easily adaptable to market and passenger demands. The package offered by TIK Systems and Mercator includes a modern end-to-end customer-centric airline management solution, tikAERO, developed by TIK Systems, including web booking engines for consumers, travel agencies, corporate accounts and mobile devices as well as direct Type A connectivity with all major GDS including IATA e-ticketing.

tikAERO, which is currently used by 17 airlines around the globe, has been specifically designed to suit hybrid environments and can be deployed much easier and faster than legacy passenger service solutions. It integrates key functionality to efficiently manage airline passenger services. This includes applications for inventory management, multi-channel reservation, yield and revenue management, departure control, weight and balance, electronic ticketing, revenue accounting, code-share, interlining, crew management and real-time reporting to monitor business operations.

Thanks to Mercator's global reach and in combination with Mercator's own products such as SkyChain AirCargo Management, RAPID Revenue Accounting and CRIS Frequent Flyer Solution and the wide range of Mercator's consulting services, the partnership offers a unique choice of solutions and services across the airline industry and around the globe.

Roland Heller, Managing Director of TIK Systems explains: "This partnership with Mercator will prove to be a winning formula for airlines seeking a competitive, cost-effective and integrated turn-key solution that includes electronic ticketing and supports a wide range of distribution channels. tikAERO customers now have an added value through Mercator's global reach and cutting edge technology."

About Mercator

Mercator, the airline IT solutions provider of the Emirates Group, is a leading supplier of IT solutions to the global air travel industry. The company also meets and satisfies the full range of the demanding IT needs of the main constituent parts of the Emirates Group - the award winning Emirates Airline, and Dnata, the largest air travel services organisation in the Middle East.

Through Mercator's vast experience in serving the IT requirements of these major organisations, it has developed an extensive portfolio of products encompassing airline financial solutions, air cargo and logistics solutions, passenger and airport solutions, airline process outsourcing and airline business consultancy.

The philosophy behind the development of Mercator solutions ensures that each adds significant value by reducing costs, improving processes and increasing productivity.

Mercator's customers include major legacy airlines such as Air New Zealand, British Airways, Emirates, Malaysia Airlines, Qantas, South African Airways, Singapore Airlines, SriLankan and Varig.

Mercator's continuing mission is to establish itself as the professional IT services and business solutions provider of choice; trusted, valued and respected by the global airline community. Mercator achieves this by consistently meeting the individual needs of its customers through quality of product, service and delivery.

About TIK Systems

TIK Systems is one of the leading IT solution and service providers for the airline and travel & transportation industries. The company, TIK Systems (Thailand) Co., Ltd., was founded in Bangkok, Thailand in 1995 to provide software development, mainly in passenger service arena, for Swissair, Crossair and Austrian Airlines.

Over the years, TIK Systems has expanded its business operations into other markets by joining forces with companies in Europe and North America to serve a growing worldwide customer base.

TIK Systems has grown from a small start-up to a well-established company ready to provide excellent services to our customers. TIK Systems is CMM Level 2 certified and has an experienced team of engineers and consultants. Its service areas cover airline, travel and transportation, corporate travel, as well as the air cargo industry.

TIK Systems also has business and support operations in Switzerland, the USA, Bolivia and Indonesia.

tikAERO powers Citilink with Web-based Passenger Services
New Generation Airline Management Solution Providing Competitive Edge Solutions

Jakarta, 1 September, 2008 Airline Management Solution, tikAERO, will provide Citilink, a Garuda subsidiary, with various web-based passenger services to enhance Citilinks relaunch operations in September 2008.

tikAERO, owned by Bangkok-based Airline IT specialist TIK Systems, offers application that is innovative, fully e-business enabled which will allow Citilink to book seats and receive payments via their Website. It will be possible for Citilink to offer its guests other features such as SMS booking and web and SMS check in.

With tikAERO, Citilink will be able to manage crew and flight operations and do vital management reporting in real-time on operational and financial performance. tikAERO also provides a customer relation management system in order to establish and maintain a loyal customer base and frequent traveller programs.

[Quote] We are very proud to be selected as the partner of Citilink in providing the airline with web technology services. tikAEROs application will mark a new phase of Citilinks sophisticated and reliable passenger services and company performance which will position Citilink as the competitive player in the growing airline business in Indonesia, said Mr. Roland Heller, Managing Director, from TIK Systems.

Another competitive edge is that, unlike other providers, tikAERO provides local support and helpdesk personnel and is run from an Indonesia-based data centre which makes response times faster and keeps cost reasonable because there is no need for expensive international leased lines to data centres of other suppliers.

tikAERO is in process of implementation with two other airlines in Indonesia which will go live within the remainder of 2008.